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Questions include:
Designing and monitoring a care plan; Coordinating care by several physicians, clinicians, and other care providers; Facilitating communication among the patient, family, doctors, hospitals, insurance companies, and other parties; Evaluating patient progress and revising the care plan if needed; Tracking outcomes such as improvement in the patient’s medical condition, satisfaction of the patient and family, and the financial cost savings to the individual/family as well as the insurer or other third party. The CCM credential means that case managers are committed to uphold the highest professional and ethical standards.